Our return policy lasts for 30 days from the date of delivery. If 30 days have gone by since your package was delivered, we are unable to accept returns or process refunds.

To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also remain in its original packaging with a valid proof of purchase.

Non-Returnable Items

• Custom & Personalized Orders: Custom-made or personalized items cannot be returned or refunded unless they arrive defective, damaged, or incorrectly processed from our end.

• On-Sale Items: Items purchased during promotional sales are final sale and non-refundable. Only regular-priced items are eligible for returns.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect. We do not offer exchanges for change of mind or different products once an order has been delivered as described.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Return Shipping Costs

• Customers are responsible for paying their own shipping costs for returning an item.

• Original shipping fees are non-refundable and will be deducted from your total refund amount.

• To return a product, please reach out to our team first. Upon verification, we will provide you with the return authorization and destination warehouse instructions.

Need Assistance?

If you have any questions regarding refunds, returns, or need to request a return authorization, please contact us directly at contact@patchescenter.com.