Returns & Exchanges Policy

Our refund and returns policy lasts for 30 days from the date of your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a full refund or an exchange.

To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be kept in its original packaging. To complete your return, we strictly require a receipt or a valid proof of purchase.

Non-Returnable Items

Please note that custom-made or personalized patches cannot be returned or refunded unless they arrive defective or damaged from our end. Additionally, items bought during promotional sales are not eligible for refunds; only regular-priced items may be refunded.

Refunds Process

Once your returned item is received and thoroughly inspected, we will send you an email to notify you that we have received your package. We will also inform you about the approval or rejection of your refund request.

If your request is approved, your refund will be processed promptly. A credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds

If you have not received your refund yet, please follow these quick steps:

1. First, check your bank account once again.
2. Next, contact your credit card company. It often takes some processing time before a refund is officially posted.
3. Then, contact your bank to check their processing updates.

If you have completed all of these steps and you still have not received your refund, please feel free to reach out to us at contact@patchescenter.com.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, kindly send us an email at contact@patchescenter.com for further assistance.

Return Shipping

To return your product, you should mail your package to our facility at: Our Physical Address

Please note that you will be responsible for paying your own shipping costs for returning the item. Shipping costs are completely non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Depending on your geographical location, the time it takes for your exchanged product to reach you may vary. For more expensive items, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Help?

If you have any further questions or need assistance related to refunds and returns, please contact us directly at contact@patchescenter.com.